Subject to the limitations and exclusions below, nearkey Australia warrants that each of it's products will be supplied free of defect in material and workmanship for a period of 12 months from the date of purchase from an authorised reseller.

An authorised reseller is a company listed as a reseller on the the nearkey Australia website.

Limitations and Exclusions

The warranty does not apply to the finishes nor to cosmetic, appearance damage or general wear and tear.

Stainless Steel does not mean stain-free. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly which is recommended by nearkey Australia. The warranty does not cover tea staining.

The warranty does not cover products installed in corrosive environments or exposed to corrosive substances or vapours.

The warranty does not cover misuse or abuse of the product or the product being used in any way other than that intended by nearkey Australia.

The warranty does not cover any unauthorised alteration, modification or repair to the product.

The warranty does not cover damage due to any electrical connections outside the operating parameters specified.

The warranty does not cover any labour to remove, refit or replace any nearkey Australia products.

Warranty Claims

All warranty claims must be directed through your reseller or whomever you purchased the product from not nearkey Australia direct.

When returning a product for a warranty assessment, please include; information about the warranty claim, proof of purchase, your contact details and return shipping address.

All freight costs for warranty claims are to be paid for by the customer and please ensure the product(s) are securely packaged.

Products returned directly to nearkey Australia from anyone other than an authorised reseller may not be accepted by nearkey Australia.